Questions & Answers

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    451 Wall Street, UK, London


    407 Norman Street
    Los Angeles, CA 90063



    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.


    What Shipping Options Does Offer?

    We offer a variety of shipping options to best suit your needs. Standard shipping is always free on orders over $75, and we also have expedited and express shipping available. For more information on our shipping policies, please see our Refund and policy page.

    What Payment Methods Are Accepted on

    We accept payments via the Cash app, Zelle, bank transfer, Western Union, and MoneyGram. You can also pay discretely with Bitcoin and other cryptocurrencies, the most secure and anonymous payment method. We do not accept PayPal or credit cards.

    Where do you ship from?

    We ship from Berlin-Germany, Pennsylvania-USA and Toronto- Canada.

    Does Offer Free Returns or Refunds?

    If you’re not 100 percent happy with your purchase, you can return it for a full refund! offers returns on all items within 30 days of the date of purchase. Just make sure to take note of the return policy for any given product – they may have specific instructions or requirements.

    Some products are unable to be returned or refunded due to sanitation and health regulations. These products include beauty sponges, tools, and certain makeup items like lipsticks and mascaras (you can find out more about that in our Returns Policy).

    When returning an item, you’ll have to cover the cost of shipping it back to us. If a refund is granted once we receive the return shipment, we’ll process the payment as swiftly as possible. Keep in mind that refund payments may take 3-5 business days to show up on your credit card statement after processing.

    How Can I Check the Status of My Order?

    If you’re ever curious about the status of your order, or if you need to change something, you can easily check in on it by logging into your account and visiting the Order History section. There, you’ll be able to see the most recent updates on your order, including when it was placed and shipped. If you need any help along the way, our customer service team is more than happy to assist.

    What Are My Responsibilities as a Shopper on

    First and foremost, you should always read the product description thoroughly! Make sure you know exactly what you’re buying, from the item’s size and color to the features it has. You’ll also want to double-check the ingredients in case you have allergies or sensitivities.

    Second, keep an eye on any special offers. offers great discounts and deals regularly throughout the year, so be sure to take advantage of them if they apply to you!

    Finally, use a secure payment method when making a purchase on We accept all major debit and credit cards as well as PayPal and other online payment options. So make sure your details are up-to-date before submitting your order!

    How Can I Contact ShopChemicalz’s Customer Support Team?

    We know that shopping online can be a bit nerve-wracking — and we want you to feel like you have all the support you need. That’s why ShopChemicalz has a dedicated customer support team that’s available to answer any questions or concerns you may have along the way.

    If you need help with an order, want to report a technical issue, or just have general queries about our policies, you can get in touch with ShopChemicalz’s Customer Support Team in two ways.

    First, head over to our website and find the “Contact Us” page (you can also find it at the bottom of every page). Fill out the form so that our team can get back to as soon as possible. Alternatively, if your query is urgent, hop on Live Chat and chat directly with one of our knowledgeable agents — that way, you get answers right away.


    What Should I Do if I Have Other Questions About Paying on

    If you have any other questions about paying on, feel free to reach out to us for help. Our customer service team is available 24/7 and will be more than happy to answer any questions you may have.
    You can contact us by phone, email, or live chat. For phone calls, our toll-free line is open from 9am–5pm EST. You can also reach us via email at or via our live chat service from 10am–5pm EST every day.
    We also have an extensive knowledge base full of helpful answers to commonly asked questions that you can easily access on our website. So if you want to get the answers you need fast and without any fuss, this is a great place to get started!

    How Do I Change My Payment Information?

    To change your payment information, open the menu and click on “My Account.” You’ll be taken to a page where you can edit your payment information.
    In the “Billing Address” section, you can change your name, address, city, state and zip code. In the “Credit Card Information” section, you can edit your card number, expiration date and security code.
    Once you’ve updated your information, click on “Update.” Your changes will be saved and applied to your account.

    What Can I Do if My Payment Is Declined?

    Don’t worry – we’ve all been there and it’s usually due to one of three common reasons. First, you may need to ensure that all of the details you’ve given us (payment method, address and other information) match up with what’s on your card. Second, a decline can also occur if there’s an issue with the funds in your account. Lastly, different banks require different security measures for online payments, so it might be that you need to contact your bank for further information.
    If you’re still running into problems after taking the above steps, please contact us directly via our website or call our support line and we’ll do our best to help you out.

    Are There Any Additional Fees for Certain Payment Methods?

    At, there are no additional fees associated with using any payment method, regardless of whether you choose credit cards or other options like PayPal. All of our purchase transactions are processed securely and safely using the latest encryption technology.
    We also understand the importance of protecting your personal information while online shopping, therefore we have invested in an extra layer of security known as Verified by Visa and MasterCard SecureCode. This additional protection will help ensure that only you can use your credit card to make purchases at
    Finally, regardless of what type of payment option you choose, all transactions are completed in US dollars and currency conversion rates may be applied at checkout to reflect the current exchange rate between US Dollars and any other currency.

    Is Checkout Safe on

    Yes, your payment information is safe when you checkout on We use a secure server that encrypts your information so that it cannot be read by anyone other than us. In addition, we do not store your credit card information on our servers; it is instead stored by our payment processor, Stripe.

    What Types of Payment Are Accepted on

    We accept all major credit cards, including Visa, Mastercard, American Express and Discover. In addition, we also accept payment via PayPal.

    We understand that not everyone prefers to use credit cards or PayPal, so we also offer the option to pay for your orders using a check or money order. Please note that checks and money orders must be drawn on U.S. banks only.

    If you have any questions about our payment methods, please do not hesitate to contact us. We’re more than happy to help you get your order placed quickly and easily.


    What Are the Order Processing Times? is committed to providing the best possible service to its customers. As a result, we work tirelessly to process orders as quickly as possible.

    Typically, orders are processed within 24-48 hours of being placed. However, in some cases (e.g. weekends, high order volume), it may take a little longer for your order to be processed. If this is the case, we will contact you to let you know.

    Please keep in mind that our products are sold for research and educational purposes only, and are not intended for human consumption.

    How Do I Return a Purchase?

    If you’re not satisfied with your purchase, has a simple return policy. Just contact our support team at and we’ll help you process the return.

    Please note that you will be responsible for the cost of returning the product, and we recommend using a trackable shipping service to guarantee that the package arrives safely at our warehouse.

    Once we receive the product, we will process the return and issue a refund within 7 business days.

    Can I Track My Order and Return Status Online?

    You bet! We know how important it is to be able to track orders and returns, which is why we offer an online tracking option. When you place your order, you will be prompted to provide your email address and order number. You will then receive a confirmation email with all the necessary tracking information and links.

    You can also log in to the “My Account” section on the Shopchemicalz website to view the status of any order or return. This page offers detailed information, including order date, order total, shipping address, payment method, and more. With this feature, you can easily keep track of where your research chemicals are at any given stage in their journey.

    When Is Product Return Not Allowed?

    While does allow returns, there are a few situations in which it is not possible for a product to be returned. If the item you purchased was marked as “No return/No exchange” on the product page and/or when you checked out, then unfortunately that item is not eligible for return. Additionally, if the product you received was damaged or spoiled during shipping, it is not eligible for return or exchange.

    Finally, any products that have been opened are not allowed to be returned or exchanged due to safety concerns – these items need to remain unopened and in their original packaging when being returned. Make sure to read through these exceptions carefully in order to make sure your purchase is returnable before completing an order!

    What Are the Procedures to Follow for Returning Items?

    Returning items can be tricky, so it’s important to understand the procedures for your specific order. At, we take things a step further by making sure you have all the info you need about returns right in our FAQs.

    Our return policy states that customers must contact us within seven days of receiving the product to initiate the return process. Your item must be in its original condition and cannot be used or opened before returning it. We also list all materials necessary for a successful return such as the Return Authorization (RA) number, Return Merchandise Authorization (RMA) number, and packing slip.

    Once we receive your package with all of these items included and verify that everything is in working order, then we will credit your account within 3-5 business days or issue you a full refund to your original payment method if preferred.

    What if I’ve Received a Faulty Product?

    If you have received a faulty product, please contact us as soon as possible. We will work to rectify the situation as quickly as possible. In most cases, we will ask you to return the product to us so that we can examine it. We will then either replace the product or issue you a refund.